We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund. We call it our "30-day better skin guarantee".
To be eligible for a refund, a minimum of 30 days must have passed since your initial purchase. You’ll also need the receipt or proof of purchase.
To start a return or refund, you can contact us at firstname.lastname@example.org. Please write us a detailed message of how often you used the products, which products you used, and what your concerns related to the products are.
If your return/refund is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return/refund question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.